No — because most of our orders are gifts sent directly to
the recipient, we never include invoices or pricing in the parcel. If you'd
like an invoice included or sent by email, just let us know when ordering.

Absolutely — it's one of our specialities! Whether you need
a one-off bespoke piece or hundreds of the same item, we can help. We
embroider, print, heat press, and engrave with no job too big or too small —
and no minimum order quantity.

We work with businesses, event organisers, and individuals
on corporate gifts, branded merchandise, and personalised event keepsakes. Find out more about corporate & bulk
orders or send us your ideas.

For standard personalised orders, we produce exactly what
you enter at checkout — so please double-check all names, dates, and messages
carefully before placing your order. For custom or corporate orders, we'll
share a proof for your approval before we begin production.

Yes, we ship internationally! Delivery times and costs vary
by destination. Select your country at checkout to see available options.

We aim to dispatch all orders within 1 working days using
Royal Mail Tracked Delivery. We dispatch Monday to Friday, and free UK
delivery is available on all orders.

Yes! Select Special Delivery at checkout for next working
day delivery to UK mainland addresses (some remote areas may take 2 days).
Orders must be placed before 3pm — if you're cutting it close, give us a call
and we'll do our best to help.

Orders placed before 3pm on Friday will arrive on Monday,
although in some areas Royal Mail delivers on weekends. Please note that
overnight post does not always include Saturday delivery, and someone must be
available to sign for the parcel.

Unfortunately, personalised and made-to-order items cannot
be returned or refunded unless they arrive faulty or we've made an error.
Non-personalised items can be returned within 14 days. See our full Returns & Refunds Policy for details.