Privacy Statement

Welcome to our website Always Looking Good. If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions of use, which together with our privacy policy govern Always Looking Good relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Legal Information

GlitterStore Ltd (trading as Always Looking Good) is responsible for the contents of this website. Whilst we endeavour to ensure the information is up to date and accurate, we cannot accept responsibility for your reliance on any information on this website. 

Always Looking Good will hold and process any personal information which you provide via this website in order to facilitate and enhance the services which we provide. Should you wish to learn more about how your information will be used, please contact us by writing to: 8/2 Bankend Road, Dumbarton, G82 2RT. Alternatively, you can e-mail: sales@alwayslookinggood.co.uk

GlitterStore Ltd (Trading as Always Looking Good) is a company registered in Scotland - Reg. Company Number: SC405728 - VAT Number: 985211901

Privacy Policy

This privacy policy sets out how Always Looking Good uses and protects any information that you give Always Looking Good when you use this website. 

Always Looking Good is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Always Looking Good may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2020. 

What do we collect?

We may collect the following information:

• ‘Personal data’ means any information relating to an identified or identifiable natural person, most common data being name, address, email, telephone number or IP address.
• We may collect, store and process the following types of personal data relating to you through our website, online enquiry forms, by telephone, email or in person in our branches.

Why We Need this Information 

Personal data we collect from you will be used for the purposes it was provided, including the following:

1. To contact you in the event of any safety information or product recalls.
2. To inform you about relevant products and offers. We will collect information from you including how you would like us to contact you and use your information to contact you about products, services and offers which we think may be suitable for you.
3. We also have to share data with our trusted partners so we can arrange deliveries across the wide variety of brands we offer. But you can be assured that your information is protected under strict procedures that we enforce. We do not share your information with outside parties that are not required to complete your order.
4. We may need to contact you by email, phone in relation to an order, enquiries, complaints or regarding delivery or process of order. This communication is not for marketing purposes and you will continue to receive them even if you opt-out of marketing communications.

If you choose to receive email marketing from us, we can let you know of the latest special offers and new products. If you would like to stop receiving marketing from us, email sales@alwayslookinggood.co.uk with the subject “Unsubscribe”. Alternatively, you can unsubscribe using the “Unsubscribe” button at the footer of any of our email communications.

We have made this Privacy Policy available to you to let you know precisely what kind of personal information we collect, how it is handled, with whom it may be shared, and how you may access and remain in control of your data you have provided to us. By visiting any part of our website (the "Website"), you will also have consented to the policies and practices described in this Privacy Policy and the Terms of Use of our Websites, which are incorporated herein by reference.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information from our web site is transmitted securely over the internet to our web server, using encryption (https://) to safeguard personal information and credit card details. The information that you provide is held securely in our back office system. But we do not store any credit card information whatsoever.

Security of Personal Data

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Always Looking Good website uses a security system that protects your information from unauthorised use.

Your Rights

As a result of Always Looking Good processing your personal data you have a number of individual rights: 

1. You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request – Upon receipt of such a request, we will, after confirming identity provide all relevant data we may hold to you, in the most practical format and as soon as possible. We may withhold personal information that you request to the extent permitted by law.
2. You may instruct us to correct any inaccuracies in that personal data which we will do as quickly as possible.
3. You may instruct us to no longer process your personal data for marketing or any other purposes, which we will do as quickly as possible.
4. You may instruct us to destroy some/all of your personal data which we will do as quickly as possible. (The Right to be Forgotten)
5. You may in certain circumstances request that your data is transferred to another service provider. (The right to Data Portability)

We may need to contact you by email, phone in relation to an order, enquiries, complaints or regarding delivery or process of order. This communication is not for marketing purposes and you will continue to receive them even if you opt-out of marketing communications.

If you make an enquiry we may need your email address, phone number and additional information in order to respond correctly. We do not share this information with anyone who does not have a lawful or legitimate purpose for seeing it.

To inform you about the latest offers or new releases that you may like, we may send you marketing communications, if you have consented to receive them. In addition, we may combine your preferences with information obtained from our business partners to provide you with a more personalised marketing experience. You can amend these preferences at any time by email at sales@alwayslookinggood.co.uk

Disclosure of your information

We may disclose your personal data when this is required by law to which Always Looking Good may be subject as well as to enforce or apply our Terms of Use and other agreements, or to protect our rights, property, safety or other interests, affiliates and shareholders, or others. In addition, your information may be disclosed to our fraud screening partners to help prevent and detect fraudulent transactions.

We may also share some of your personal data with or obtain your personal data from third parties:

• Delivery – Couriers to deliver your order.
• Credit and debit card payment services.
• Our partners who offer related products, services, promotions on our web site.

Children’s Privacy Online

Our Website is a general audience website and should be used only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service Centre and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 For information about how our website uses cookies, please see our Cookie Policy.

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Use of cookies by Always Looking Good

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Amendments to our Privacy Policy

We reserve the right to change our Privacy Policy as our business changes. If our policy changes in the future, we will post an updated privacy policy on our Website. You can tell if this policy has changed by checking the revision date that appears at the end of this policy. If you would like a permanent record of this privacy policy please print a copy.

Remember – this is your data. We are responsible for looking after it ethically and securely and must only use it for the purpose for which it was provided to us. Help us to help you and contact us if you feel we have done anything wrong so that we may correct it. 

Contact

Any queries or comments regarding the information set out in this policy please contact us at: sales@alwayslookinggood.co.uk