Privacy Policy

At Always Looking Good, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR.

By using our website (www.alwayslookinggood.co.uk), you agree to the practices described in this policy.

1. Who We Are

Always Looking Good is a trading name of GlitterStore Ltd, a company registered in Scotland.

  • Company Number: SC405728
  • VAT Number: 985211901
  • Address: 8/2 Bankend Road, Dumbarton, G82 2RT
  • Email: customer-service@alwayslookinggood.co.uk
  • Phone: 01389 768771

2. What Information We Collect

We may collect and process the following personal data:

  • Name, delivery address, and billing address
  • Email address and phone number
  • Order history and personalisation details
  • Payment information (processed securely — we do not store card details)
  • IP address and browsing behaviour on our website (via cookies)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders, including personalised and custom items
  • To communicate with you about your order, delivery, or any queries
  • To send you marketing communications, where you have consented to receive them
  • To share necessary data with trusted third parties (couriers, payment processors) solely to complete your order
  • To comply with legal obligations, including fraud prevention

Order-related communications (confirmations, dispatch notifications, queries) are not marketing and will be sent regardless of your marketing preferences.

4. Marketing Communications

If you have opted in to marketing, we may contact you with details of new products, special offers, and promotions. You can unsubscribe at any time by clicking the Unsubscribe link at the footer of any marketing email, or by contacting us at customer-service@alwayslookinggood.co.uk.

5. Sharing Your Information

We will never sell your personal data. We may share it only with:

  • Delivery partners — to fulfil and track your order
  • Payment processors — to securely handle your transaction
  • Legal authorities — where required by law
  • Fraud prevention services — to protect against fraudulent transactions

6. Security

We take the security of your data seriously. Our website uses HTTPS encryption to protect data in transit, and we have appropriate technical and organisational measures in place to prevent unauthorised access, loss, or misuse of your personal information. We do not store any payment card details.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access — request a copy of the data we hold about you
  • Right to Rectification — ask us to correct inaccurate data
  • Right to Erasure — ask us to delete your data (the Right to be Forgotten)
  • Right to Restrict Processing — ask us to stop using your data for certain purposes
  • Right to Data Portability — request your data in a transferable format
  • Right to Object — object to processing based on legitimate interests or for marketing

To exercise any of these rights, please contact us at customer-service@alwayslookinggood.co.uk. We will respond as promptly as possible and within 30 days.

8. Children's Privacy

Our website is intended for use by persons aged 13 and over. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Cookies

We use cookies to improve your browsing experience, analyse site performance, and deliver relevant advertising. Cookies are small text files stored on your device when you visit our website.

The main types of cookies we use are:

  • Strictly Necessary — essential for the website to function (e.g. shopping basket)
  • Performance — collect anonymous data on how visitors use the site
  • Functionality — remember your preferences to improve your experience
  • Targeting/Advertising — deliver ads relevant to your interests

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of the site. For more information, visit www.allaboutcookies.org.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.

Last updated: August 2026

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch:

  • 📧 customer-service@alwayslookinggood.co.uk
  • 📞 01389 768771
  • 📝 Contact form